993 Privacy Policy — User Data Protection
Updated: 2026. This policy describes how 993 manages and protects your personal information.
Information We Collect
993 collects various types of information from users to ensure the platform runs smoothly, securely, and meets the needs of every member. The categories of information collected include:
- Account information: Full name, email address, phone number, date of birth, and hashed password collected during registration.
- Identity verification information: Documents submitted during the verification process, such as a national ID or passport, where requested.
- Local payment information: Details relating to transactions in Malaysian Ringgit (RM / MYR), including bank name, account number, and deposit or withdrawal records. Full card numbers are not stored by 993.
- Device and browser information: IP address, device type, operating system, browser version, and session data collected automatically when you access the platform.
- Usage data: Activity records such as games played, session duration, betting history, and interactions with platform features.
- Cookies: Small files stored on your device to identify login sessions, display preferences, and basic analytics data.
We only collect information necessary for the stated purposes. Users are not required to provide additional information beyond what is needed for registration and verification.
Purpose of Data Use
Information collected by 993 is used solely for platform operations and to improve the user experience. The primary purposes for which data is used are as follows:
- To process account registration and verify user identity in accordance with platform requirements.
- Processes deposits, withdrawals, and financial transactions in Malaysian Ringgit (RM) with accuracy and security.
- Providing effective customer support and resolving any enquiries or complaints.
- Sending important account notifications, security updates, or policy changes via email or the platform's notification system.
- To analyse usage patterns and improve the interface, technical performance, and overall experience of the 993 platform.
- Preventing fraud, unlawful activity, and safeguarding the integrity of our digital betting system.
- To comply with any applicable legal obligations in Malaysia.
993 does not use user data for third-party marketing without explicit consent. You can opt out of promotional communications at any time through your account settings.
Cookies & Session Tracking
The 993 platform uses cookies to enhance the user experience and ensure the platform functions correctly. There are two types of cookies in use:
- Essential cookies: Required to maintain your login session and enable basic navigation within the platform. Without these cookies, certain functions will not operate.
- Analytical cookies: Used to gather information on how users interact with the platform for internal improvement purposes. This data does not personally identify individuals.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to fully access 993 platform features. User sessions expire automatically after a set period of inactivity to protect your account security.
Data Storage & Security
993 takes appropriate technical and organisational measures to protect users' personal data against unauthorised access, disclosure, alteration, or destruction. Key safeguards we have in place include:
- SSL encryption on all communications between users' devices and the platform servers, ensuring data in transit cannot be intercepted by third parties.
- Passwords are stored in a hashed format that cannot be read or reversed, even by internal platform staff.
- Staff access to user data is restricted on a need-to-know basis, with comprehensive audit logs maintained.
- Intrusion detection systems and continuous monitoring for abnormal activity, operating around the clock.
Active account data is retained for as long as the account remains open. Following account closure, certain information may be kept for the period required by law or internal audit obligations, after which it will be permanently deleted or anonymised. While we make every effort to protect your data, no system can guarantee absolute security, and users are encouraged to take their own precautions such as enabling two-factor authentication.
Sharing of Information with Third Parties
993 does not sell, rent, or share users' personal data with third parties for marketing or commercial purposes without explicit user consent. However, there are limited situations where information may be shared:
- Payment processors: Information required to process financial transactions in RM is shared with authorised payment processors who are bound by strict confidentiality agreements.
- Legal obligations: Where required by Malaysian law, a court order, or directive from a competent authority, 993 may be obligated to disclose certain information.
- Fraud prevention: In cases of suspected fraud or criminal activity, relevant information may be shared with the appropriate authorities.
All third parties involved in platform operations are bound by data protection terms that are equivalent to or stricter than this policy. 993 does not use third-party analytics services that collect personally identifiable data without user consent.
User Rights, Policy Changes & Contact Us
As a 993 platform user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal data we hold about you at any time through your account settings or by contacting customer support.
- Right to correction: If you find any information that is inaccurate or out of date, you can update it directly in your account profile or reach out to support for more complex corrections.
- Right to deletion: You may request deletion of your account and associated personal data by contacting the 993 support team. Deletion requests will be processed within a reasonable timeframe, subject to any data retention obligations prescribed by law.
- Right to restrict processing: In certain circumstances, you may request that processing of your data be paused while a query or complaint is being resolved.
993 reserves the right to amend this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any enquiries, requests, or complaints regarding your privacy and data protection on the 993 platform, please reach us via live chat on the platform or through our support email.
Privacy support email: [email protected]
You may also refer to our FAQ page us for further information on account security and how to manage your privacy settings.
Questions About Your Data?
The 993 support team is on hand to assist with any enquiries related to privacy, account security, or your user rights.