993 Responsible Gaming — Play Safe
993 cares about the wellbeing of every member. This page provides guidance and resources to help you play in a healthy and balanced way.
Our Commitment to Responsible Gaming
993 views online entertainment as an experience that should be enjoyable, balanced, and free from pressure on your daily life. We believe responsible gaming starts with awareness — knowing your limits, understanding the risks, and making informed decisions before and during play.
As a platform committed to user wellbeing, 993 provides a range of self-control tools that members can use to manage their gaming habits. We also encourage all users to always set realistic expectations — gaming is entertainment, not a way to generate steady income or resolve financial problems.
Our commitments include ensuring the platform is not accessed by minors, providing mechanisms for users who need a break or account suspension, and making it easy to access information about professional help for those who need it.
Signs of Risky Behaviour
Recognising the warning signs is the first step toward maintaining a healthy balance. It may be time to reassess your gaming habits if you notice any of the following:
- Spending more than you can afford or more than the limit you originally set.
- Playing to escape stress, anxiety, or personal problems.
- Continuing to play despite intending to stop, or chasing losses.
- Hiding gaming activity from family or close friends.
- Neglecting work, family, or financial responsibilities because of gaming.
- Feeling anxious, restless, or irritable when unable to play.
- Borrowing money or dipping into emergency savings for gaming.
If you recognise any of these signs in yourself or someone you care about, we encourage you to act early. Addressing the issue sooner is always easier than waiting for it to grow.
How to Set Effective Time & Budget Limits
Decide how long you will play before starting a session. Set a reminder on your phone and stick to that limit even when you are winning. Take at least a 15-minute break every hour to maintain focus and a clear head.
Decide on the maximum amount in MYR (RM) you are willing to spend each week on entertainment. Think of it like any other entertainment budget — a fixed amount you do not exceed, regardless of how your sessions go.
Set a maximum acceptable loss amount for the day. Once this limit is reached, stop playing for the day — no exceptions. This prevents impulsive decisions that could lead to larger losses.
Avoid playing at any time without a plan. Set specific days and times for online entertainment, and make sure they do not overlap with time for family, work, or other important activities in your life.
Self-Control Tools on the 993 Platform
993 offers several self-control tools that users can use to manage their gaming experience. These tools are designed to empower users to make more mindful and responsible decisions.
- Deposit limit: Users can set daily, weekly, or monthly deposit limits on their account. These limits take effect immediately and help manage how much money is deposited into the platform within a given period. To lower a limit, the change applies right away. To raise a limit, a waiting period applies to protect users from impulsive decisions.
- Cooling-off period: If you feel you need a break from the platform for a while, you can request a cooling-off period ranging from 24 hours to several weeks. During this time, you will not be able to log in or carry out any transactions.
- Self-exclusion: For users who feel they need a longer distance from the platform, the self-exclusion option allows an account to be suspended for an extended period at the user's own request. All self-exclusion requests received will be processed carefully and respectfully.
To access these self-control tools, visit your account settings or contact 993 customer support, available 24 hours a day. All requests are handled with complete confidentiality and without any judgment.
Protection of Minors
The 993 platform has a strict policy against access by individuals under the age of 18. We regard the protection of children and young people as a core responsibility that cannot be compromised.
Steps we take to protect minors include:
- Age verification during the registration process, with additional verification requested when there is any doubt.
- Immediate suspension of any account suspected to be owned by an underage individual.
- Encouraging parents and guardians to use parental control software on devices shared with children.
If you suspect that someone under the age of 18 is using the 993 platform, please notify our support team immediately. We will take the appropriate action without delay.
Life Balance & Getting Professional Help
Online gaming, like any other form of entertainment, should have its proper place in your overall life — not dominate your time, money, or thoughts. 993 encourages every member to regularly assess whether their gaming activity remains within healthy limits.
Signs that life balance may be affected include neglecting relationships, loss of sleep, declining work performance, or feeling distressed when unable to play. If gaming has begun to impact the important areas of your life, this is the right time to pause and seek support.
Seeking professional help is a courageous and wise step — not a sign of weakness. In Malaysia, several support resources are available:
- Talian Kasih: 15999 — The dedicated helpline of the Ministry of Women, Family and Community Development Malaysia for a wide range of social welfare issues.
- Befrienders Kuala Lumpur: 603-7627 2929 — Provides emotional support and a listening ear for anyone in distress.
- Nearest government clinic or hospital: Mental health services are available through the Ministry of Health Malaysia nationwide.
Remember: seeking help shows that you care about yourself and the people you love. 993 is always in your corner to support a positive and responsible gaming experience.
For assistance with account controls or responsible gaming support: [email protected]
We're Here for You
Have questions about account controls or want to talk through your gaming experience? Contact us or check our FAQ for more information.